Need to Know more privacy policy
We collect the following types of data:
– Personal identification details (e.g., name, email address, phone number)
– Travel-related information including date of birth, passport and visa details, gender, and membership card information from third-party travel suppliers such as airlines and hotels.
Most of the data we gather is provided directly by you when you:
– Register or place an order for our products or services.
– Complete a customer survey or provide feedback via our message boards or email.
– Use our website through your browser’s cookies.
– Make a travel inquiry online or by phone.
Additionally, we may receive data indirectly from:
– Third-party software, such as affiliate websites or databases.
We use your data to:
– Process your orders and manage your account.
– Send you special offers on products and services that might interest you.
– Inform you about any disruptions to your travel arrangements.
We do not share your data with any partner companies except with your consent. Data may be accessed by Holiday Dukes UK Brands, including:
– Brightsun.co.uk
When processing orders, we may share your data with credit reference agencies to prevent fraudulent transactions.
We securely store your data at a data processing center and retain it for seven years. After this period, we will encrypt and delete your data.
We may send you information about our products and services, as well as those of our partner companies. If you consent to receive marketing communications, you can opt-out at any time.
To stop receiving marketing communications, email us at info@holidaydukes.co.uk.
You have the following rights regarding your personal data:
– Access: Request copies of your personal data. We may charge a small fee for this service.
– Rectification: Request correction or completion of inaccurate or incomplete information.
– Erasure: Request deletion of your personal data under certain conditions.
– Restriction of Processing: Request restriction of data processing under specific conditions.
– Data Portability: Request transfer of your data to another organization or directly to you under certain conditions.
We will respond to requests within one month. To exercise any of these rights, contact us at info@holidaydukes.co.uk.
Cookies are text files placed on your computer to collect standard internet log information and visitor behavior data. We use cookies to enhance your experience on our website.
For more information about cookies, visit allaboutcookies.org.
We use cookies for:
– Keeping you signed in.
– Understanding how you use our website.
Our website uses:
– Functionality Cookies: To recognize you and remember your preferences, such as language and location.
– Advertising Cookies: To collect information about your visit, including content viewed and links followed. This data may be shared with third parties for advertising purposes. You might see ads based on your browsing patterns on other sites.
You can set your browser to reject cookies, though some website features may not work properly as a result. Instructions for managing cookies are available on the website mentioned above.
Our website may contain links to other sites. This privacy policy applies only to our website. Please review the privacy policies of any third-party sites you visit.
We regularly review and update our privacy policy. This version was last updated on May 25th, 2024.
For questions about our privacy policy or the data we hold, or to exercise your data protection rights, contact us via:
If you wish to file a complaint or feel that we haven’t addressed your concerns satisfactorily, you can contact the Information Commissioner’s Office at https://ico.org.uk/global/privacy-notice/make-a-complaint/
TESTIMONIAL & REVEIWS
Date of experience: July 24, 2025
“Sunsation The operator Ben was very professional and patient while we reviewed the suggested itinerary resorts and hotels. We were offered a couple of tailor made holidays to our specification. No job was too much trouble. Ben answered any of our questions quickly and promptly with no obligation to go ahead and book. We also enquired about lowering the deposit to book the holiday to which Ben gladly helped with. ”
August 09, 2025
“Couldn’t have asked for a better experience with Ben! He made the whole booking experience amazing & was so patient with me when I wanted to change hotels etc. Ended up with a fabulous deal & he even arranged a free trip whilst in Thailand as it’s a surprise trip for my hubbys 40th! Would highly recommend! Thanks again Ben!”
August 12, 2025
“The gentleman that delt with booking my holiday to thailand was very helpful as I have never booked this way before I now feel at ease the way he has done it all for us”
Jul 30, 2025
“i had been looking for a special getaway for a special occasion and saw an advert for something that looked ideal on facebook, it was with holiday sunsation, so i reached out and got in contact with ben who couldn’t have been more helpful putting together a very detailed and very special package for me which included a lot. he was so easy to work with, he took on board what i was wanting and came up with the perfect solution without putting me under any pressure. he gave me the time to look over everything, made a few wee tweaks for me and got everything bang on before booking. can’t recommend enough of ur wanting someone to take the stress out of organising that dream holiday.”
Jul 29, 2025
“Ben has been amazing at organising a trip to Thailand for my family. I've asked for a lot of changes/options and nothing has been too much trouble for Ben, he has been very obliging. All booked now - can't wait!”
Jul 28, 2025
“We had a great holiday. Destination was Dubai and Mauritius-both so lovely Had a change in hotels last minute but we worked together and got it sorted easy enough. Good service too”
Frequently Asked Questions
